Answers to frequently asked questions (FAQ)
How do I transfer things?
1.Fill out the application at the link
1.1. Select the sales option that suits you.
Realization
Redemption (*On condition that the service is interested)
After filling out the application, we will contact you to discuss the details of the transfer/delivery of your belongings in the most convenient way for you.
1.2 Track the status of your items through our Telegram bot.
1.3. You can receive the money 14 days after the sale of the goods or after we receive and check your items - in case of redemption, within 72 hours.
How do you set the price?
The price is set by BrandMuse experts when assessing the condition of the product, relevance, and market value.
How much is the service fee?
Our commission depends on the category and value of the goods, and is finally calculated when the items are transferred to our showroom.
How much will I get after selling my goods?
You will receive the full amount of the sale less any applicable dry cleaning or repair fees. It is correct to mention that fees, dry cleaning and repairs are discussed and agreed with the seller in advance.
Do I need to provide proof of authenticity or an invoice for my product?
Providing proof of authenticity or an invoice is not mandatory, as we check each item independently, but all documents you can provide about the item can be helpful to us.
What brands are suitable for selling on the platform?
We accept clothing, footwear and accessories of luxury and premium brands for sale.
We work with certain brands. The list is available here.
What items BrandMuse accepts for sale
BrandMuse accepts only genuine branded items in new and excellent condition that do not require repair or dry cleaning: women's and men's clothing, children's shoes, bags, and accessories.
BrandMuse reserves the right to refuse to accept goods if they do not meet the authenticity and all quality criteria or do not have the necessary commercial potential.
How is my product authenticated?
Upon receipt of the product, our quality control team will conduct a thorough inspection to determine the condition of the product. After inspection by our team, a professional authenticator will check product attributes such as material, tags, stamps, and seams to ensure that everything is up to the standards of this luxury brand.
Can I sell my products on other platforms at the same time?
Yes, it is possible.
Please note!
When we accept the goods for sale, we take your goods for storage for the period of the sales contract (X days), check the goods for authenticity, and take professional photos for posting on our social networks and on the platform. We also take care of the process of interaction with the buyer during the sale and delivery of the goods. If your product is sold through other resources, we will ask you for monetary compensation to cover the cost of processing the goods.
What happens if my item is not authenticated?
If the product is not original, it will not be included in the BrandMuse catalog. In this case, the goods are returned via Nova Poshta at the seller's expense. In the case of bags, the seller pays the costs of verification through Entrupy or if another service was used to verify authenticity.
What should I do if I change my mind about selling my stuff?
In this case, please let us know by contacting our manager using our contacts.
Will the item be returned in the same condition as it was delivered to your store?
We carefully monitor the safety of items in our store, and we are also ready to fix any defects received during the sale at our expense. This is also reflected in the text of the contract.
How do I get paid for the goods?
When handing over things for sale:
If your item has been transferred to us for sale, payment will be sent to your bank account within 14 days of the sale, as the buyer has a legal right of return within this period.
When buying back goods from the BrandMuse:
If you need the money as soon as possible and you have chosen the option of working with BrandMuse store buyback, you will receive the funds within 72 hours at our store in Warsaw. In this case, we need to draw up and sign a buyback agreement. This will take no more than 10 minutes.
Keep in mind that it is mandatory to draw up and sign an agreement, otherwise, we simply have no right to buy back your belongings!
Can I return items out of season?
We are ready to accept any items that match our style and the list of accepted brands. When filling out an application, you need to keep in mind that the demand for seasonally appropriate items will be much higher, which means that your chances of a quick sale will also increase.
Can I hand in my belongings if I am not in Warsaw?
Yes, of course. Please indicate your city when filling out the drop-off request form, and we will contact you to clarify the details.
If the item needs dry cleaning or repair?
We do not accept items for sale that require dry cleaning or repair, however, we can use our partners to repair or dry clean your items, but after the sale, the amount for repair or dry cleaning will be deducted from the sale amount. This process will be discussed directly with the seller beforehand.If the item turns out to be non-original, it will not be able to be included in the BrandMuse catalog. In this case, the goods are returned via Nova Poshta at the seller's expense. In the case of bags, the seller pays the costs of verification through Entrupy or if another service was used to verify authenticity.
When will my item go on sale?
The item is published on the website within 15 business days from the date you receive and sign the contract, which specifies the sale price. But in fact, the sale starts earlier, because immediately after the shooting, it goes to the showroom and is available for visitors to view.
How do I know if my item has been sold?
You will receive a notification to your email/phone number specified when filling out the application that your item has been sold.
How does the authentication process work?
Each item presented on the BrandMuse platform receives a certificate of authenticity based on a multi-stage verification performed by our specialists with extensive experience in the luxury segment.
How can I pay for the order?
We accept payment by bank transfer:
- Visa
- MasterCard
- Apple Pay
- Google Pay
When paying at our store at Wilcza 66/68, BrandMuse, you can pay for your order in cash and by bank transfer.
Can I return the product?
Yes, of course. By law, you have the right to return the product within 14 days. However, there are some aspects where we may refuse your return.
Can I cancel my order?
You can cancel an order only before receiving it. To do this, you need to contact the manager using our contacts. Refunds are made within 3 days from the date of confirmation of the purchase. The term of receipt of funds depends on the conditions of your bank.
Can I make changes to my order?
After placing an order, you cannot add items to the order or replace them. If you want to change the delivery address or the recipient's name after sending the order, please contact the courier service, whose contacts will be indicated in the SMS.